Cookies & Privacy Policy

Privacy Policy

We are The Natural Wood Floor Company Limited, a company registered in England with registered number 2969171 whose registered office is at 54 Sun Street, Waltham Abbey, Essex, EN9 1EJ.

The Natural Wood Floor Company Limited (www.naturalwoodfloor.co.uk) is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK. The purpose of this statement is to explain to you what personal information we collect and how we may use it.

We do not sell, trade, rent or exchange your personal information with any third-party for commercial reasons, beyond the essential requirements for bank transfer processing or credit/debit card validation during the order purchase.

We use Mailchimp as our marketing platform. By subscribing to our newsletter, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp’s privacy practices here.

Protection of your information

When you place an order or request an enquiry quotation, we need to know your name, address, email address and telephone details. As part of order processing, we do not hold full card details as this data is held directly by our card processing provider. We may need to contact you to confirm details as part of the transaction verification required to process and fulfil your order. You have the option to withhold personal information that is not required for the order process.

We use your personal information solely for enquiry quotations, order payment and billing transaction purposes and the delivery of goods. We will only contact you with your consent as part of transaction processing. In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area). Your information will not be transferred outside the EEA for any other purpose.

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation. We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by sending us an email.

Cookies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and understand how visitors use our site. These technologies also help us deliver relevant advertising and improve our marketing performance.

The following third-party tools may collect information about your interaction with our website:

Meta (Facebook) Pixel and Conversions API
We use Meta tracking technologies to measure the effectiveness of our advertising campaigns and show you relevant ads on Meta platforms (such as Facebook and Instagram). These tools may collect information about your browsing behaviour on our website and link it to your Meta account, in accordance with Meta’s Data Policy.

Google Ads and Google Analytics
We use Google Ads and Google Analytics to understand how visitors find and use our website, and to measure the effectiveness of our marketing. Google uses cookies and similar technologies to collect data such as your IP address, device type, pages visited, and actions taken on our website.
This information may be shared with other Google services and used to personalise advertising on Google platforms and partner sites. Learn more in Google’s Privacy Policy and manage your preferences at Google Ad Settings.

Microsoft Clarity
We use Microsoft Clarity to help us understand how users interact with our website (for example, which areas users click on or scroll through). Clarity uses cookies and other technologies to collect anonymous usage data, which helps us improve site usability and performance.
For more details, please see the Microsoft Privacy Statement.

You can control or opt out of cookies and tracking through:

Our cookie consent banner when you first visit our site
Your browser settings (to refuse or delete cookies)
The privacy and ad-preference settings offered by Meta, Google, and Microsoft
Please note that some website features may not function properly if you disable certain cookies.

Tell-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site.  The Natural Wood Floor Company Limited does not store this information and uses it for the sole purpose of sending this one-time email.

Data Enquiries

If you have any questions about privacy please contact us at [email protected].

You have the right to find out the personal data (as defined in the Data Protection Act) that we keep about you upon receipt of a written request and payment of an administration fee. Please write to The Natural Wood Floor Company Limited, 20 Smugglers Way, London SW18 1EG

Changes to this Privacy Policy

This privacy policy may be updated from time to time so you may want to check it each time you visit the website.