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  • Reliable 30+ years in the industry
  • Quality Manufactured by us
  • Sustainable 100% Natural Wood
  • Speedy Next Day Delivery Available

Cookies & Privacy Policy

Privacy Policy

We are The Natural Wood Floor Company Limited, a company registered in England with registered number 2969171 whose registered office is at 54 Sun Street, Waltham Abbey, Essex, EN9 1EJ.

The Natural Wood Floor Company Limited ( is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK. The purpose of this statement is to explain to you what personal information we collect and how we may use it.

We do not sell, trade, rent or exchange your personal information with any third-party for commercial reasons, beyond the essential requirements for bank transfer processing or credit/debit card validation during the order purchase.

We use Mailchimp as our marketing platform. By subscribing to our newsletter, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp’s privacy practices here.

Protection of your information

When you place an order or request an enquiry quotation, we need to know your name, address, email address and telephone details. As part of order processing, we do not hold full card details as this data is held directly by our card processing provider. We may need to contact you to confirm details as part of the transaction verification required to process and fulfil your order. You have the option to withhold personal information that is not required for the order process.

We use your personal information solely for enquiry quotations, order payment and billing transaction purposes and the delivery of goods. We will only contact you with your consent as part of transaction processing. In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area). Your information will not be transferred outside the EEA for any other purpose.

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation. We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by sending us an email.


We use a technology called “cookies” as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our Website sends to your browser which is then stored on your system. You can adjust your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings.


If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site.  The Natural Wood Floor Company Limited does not store this information and uses it for the sole purpose of sending this one-time email.

Data Enquiries

If you have any questions about privacy please contact us at [email protected].

You have the right to find out the personal data (as defined in the Data Protection Act) that we keep about you upon receipt of a written request and payment of an administration fee. Please write to The Natural Wood Floor Company Limited, 20 Smugglers Way, London SW18 1EG

Changes to this Privacy Policy

This privacy policy may be updated from time to time so you may want to check it each time you visit the website.

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